Refund policy

Return and Refund Policy

At Haala Perfumes, we value customer satisfaction and aim to provide high-quality products. If you are not fully satisfied with your purchase, please review our return and refund policy below.

 

Returns

We accept returns within 7 days of delivery, provided that:

the item is unused, the item is unopened and in its original packaging, the item is in the same condition as received

 

Non-returnable Items

For hygiene and safety reasons, we do not accept returns for:

opened or used perfumes, damaged items caused by misuse, products without original packaging, sale or clearance items, unless received damaged or incorrect, Damaged or Wrong Items. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

 

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7–14 business days, depending on your payment provider.

 

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

 

Contact Us

For return and refund requests, please contact us at:

Email: info@haalaperfumes.com

Phone / WhatsApp: 59996944